ADCB. Innovative Commercial Banking.
POC Development
Abu Dhabi Commercial Bank (ADCB) has embarked on an ambitious digital transformation program as part of the bank’s next 5-year strategy. The digital transformation roadmap covered multiple initiatives across business units and products/channels. One of these initiatives revolved around customer journey re-imagination and digitization to improve customer experience using mobile at the centre of a multichannel strategy and back-end processes digitization. ADCB relied on the knowledge and support of our digital user experience experts to help them deliver a best-in-class customer experience.
Challenges
ADCB wanted to explore experience limitations alternatives to Kony Visualizer. They were required to build an entire flow/application in either Flutter or React Native to create a superior customer experience. In addition, they wanted the prototype not to be restricted by any technological limitations and to be able to facilitate a fresh user experience through enhancements of the existing design language. ADCB needed a strategic partner to assist the business in creating, optimizing, and evolving their digital journeys.
Solution
A flow for an existing end customer was designed to secure personal finance and upgrade to Excellency at the same time through a promotion. The flow was developed using Flutter and Open Bank API. We recommended the use of Flutter as it has the following advantages:
- Close to native app performance
- Possibility to create complex UI animations easily
- A high-performance cross-platform rendering engine
- Shared UI and business logic for all platforms
- Reduced development time as it provides a wide variety of ready-to-use widgets
- Potential to go beyond mobile
We created fully functional iOS and Android mobile applications utilizing a set of Open Bank APIs to demonstrate the capabilities of Flutter for rapid prototyping and to create rich applications with excellent customer experience. The POC that we developed had the potential to define the technology direction for the bank's future projects in the field of mobile banking.